Terms of use and subscription

A. Publisher and scope

Romory is a brand and service operated by the company Cretes Capital, with which you contract. Legal form: SASU. Share capital: 1 000 €. SIREN : 990195364. SIRET : 990 195 364 00015. RCS : Paris. Registered office: 60, rue François 1er, 75008 Paris, France. VAT: TVA non applicable, article 293 B du CGI (French VAT franchise). Contact : hello@romory.ai.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle collects payments, issues invoices and calculates and collects applicable taxes. Paddle’s Buyer Terms govern payment, billing, tax, cancellation and refunds. Cretes Capital remains the operator and provider of the Romory service.

By continuing to use the service you accept these terms. They govern the Romory online service and professional accommodation subscriptions. They do not govern bookings between guests and accommodation or recommended venues.

B. The Romory service

Romory lets accommodation providers publish a QR- or link-accessed guide with practical information, branding, curated places and host comments. Guests can express preferences, receive ranked host-approved recommendations, save favourites and submit feedback. Hosts can view the metrics the platform actually collects.

Romory does not guarantee a third party’s availability, hours, prices, accessibility, quality, booking or performance. Externally sourced or assisted drafts must be checked and approved by the host. A click is not treated as proof of a visit, booking or revenue.

Public guide URLs and QR codes may be forwarded. Hosts must not publish guest personal data, passwords or confidential information in a guide.

C. Accounts and security

Hosts must provide accurate information, secure credentials and restrict access to authorised team members. Suspected access must be reported promptly. Rights are property-scoped.

The service is intended for professionals acting in their accommodation activity. If a person contracts as a consumer, mandatory consumer protections prevail.

Romory may proportionately suspend access for security risk, unlawful use, service harm or — once billing exists — non-payment, with notice where circumstances permit.

D. Content and intellectual property

Hosts retain rights in supplied text, images, logos and other content, while granting Romory a non-exclusive worldwide licence, limited to what is needed to host, technically adapt, translate and display it for the service.

Hosts warrant that they have required permissions and are responsible for the legality, accuracy and updating of published information.

Romory software, design, marks and documentation remain protected; no rights transfer beyond authorised service use.

E. Personal data

The Privacy policy describes Romory’s own processing and processing for accommodation providers.

When Romory processes guest data on the host’s behalf, it acts as a processor under Article 28 GDPR. Romory undertakes to: process that data only on the host’s documented instructions as reflected in use of the service; ensure confidentiality of authorised personnel; apply appropriate security measures (encrypted transport, access control, per-property isolation); use only the sub-processors listed in the Privacy Policy, informing the host of any change; assist the host with data-subject requests and security obligations; notify any data breach without undue delay; delete or return the data at the end of the service on request; and make available the information needed to demonstrate compliance.

F. Plans and prices

Prices are shown in euros excluding tax. As Merchant of Record, Paddle calculates and adds any applicable VAT or sales tax at checkout based on the customer’s country and status; the total is shown before confirmation. The notice “TVA non applicable, article 293 B du CGI” relates only to Cretes Capital’s own VAT regime and does not mean Paddle will charge no tax.

• Seasonal rentals can be paid monthly or yearly; the yearly rate equals 10 months of the monthly rate. Hotels are billed monthly.
• If the number of properties or rooms changes mid-period, the subscription is adjusted immediately and pro-rated, as a charge or a credit.
• Subscriptions taken before 1 October 2026 keep their original rate.

G. Trial, payment and renewal

Payment is made through Paddle’s secure checkout embedded in Romory. The model includes a free 14-day trial, with a card required at signup, no charge until 14 full days have elapsed, a reminder two days before expiry, and automatic conversion to the selected plan and billing frequency unless cancelled before that deadline. Price, taxes, first charge date and frequency must be summarised before confirmation.

Where the customer is legally entitled to withdraw, the 14-day withdrawal period runs during the free trial of the same duration. Once those 14 days have elapsed and the paid subscription has started, that withdrawal period is considered expired. This does not remove any other mandatory rights and does not prevent subscription cancellation under the terms below. In addition, every payment made opens a 14-day refund window, handled by Paddle (see “Term, cancellation and account deletion”).

Accepted payment methods are those offered by Paddle at checkout. If a payment fails, Paddle retries it; access is kept during that period, and the subscription ends if payment is not recovered. Invoices are issued by Paddle and available from Paddle’s emails or paddle.net.

H. Term, cancellation and account deletion

Any subscription may be cancelled at any time. Cancellation prevents renewal but does not end the period already paid for immediately: monthly subscriptions end at the close of the current monthly billing period, while annual subscriptions end at the close of the annual usage period already underway. Service access continues until that end date unless a justified suspension applies under these terms. Refunds are handled by Paddle as Merchant of Record: each payment (a monthly instalment or a year paid upfront) can be refunded on request within 14 days of that charge, by contacting Paddle via paddle.net, in line with Paddle’s refund policy (paddle.com/legal/refund-policy). This window applies to every payment, not only the first, without prejudice to mandatory rights.

Cancelling during the free trial, before the 14-day period expires, prevents the subscription from starting and prevents the first charge. Cancellation is available from ‘Manage subscription’ or by writing to hello@romory.ai.

Hosts and guests with a Carnet can delete their account from their account area after explicitly confirming their email address. Deletion removes their access and personal account data. A host who remains the sole owner of a property must first transfer that role so shared property data is not deleted. A guest account that is also linked to a host account must be deleted from the host area.

Account deletion is separate from subscription cancellation: where a paid subscription exists, it must first be cancelled through the procedure above. Shared content and data required by other members or subject to a legal obligation may be retained, detached from the account or deleted in accordance with the Privacy Policy.

Until the subscription ends, the host keeps access to its content and may copy it. Within 30 days after the subscription ends, the host may request a copy of its content from hello@romory.ai.

I. Availability and changes

Romory aims for reasonable availability but gives no quantified service level unless agreed in tailored terms. Maintenance, security, suppliers, networks or force majeure may cause interruption.

Romory may improve the interface and features without arbitrarily removing essential paid features. Material adverse changes to an ongoing subscription will be notified reasonably and handled under applicable law.

J. Liability

Each party is responsible for direct damage caused by proven breach. Romory is not responsible for third-party venues, their performance, or inaccurate or unlawful host-supplied content.

For business customers, and subject to liabilities that cannot lawfully be limited, Romory’s total liability is capped at the amount paid for the service in the 12 months preceding the event giving rise to the claim; indirect losses (lost revenue, customers or data) are excluded.

Nothing limits mandatory consumer rights or liability where exclusion is prohibited, including fraud, gross negligence or personal injury where applicable.

K. Acceptance and communications

Host account creation requires separate acceptance of the displayed terms and privacy-policy version. Romory records account ID, version, language, source and acceptance timestamp. This remains separate from marketing consent.

Account, security, service, trial and billing messages are operational communications and are not automatically marketing.

L. Law and disputes

French law governs these terms without removing mandatory protections available to consumers in their country of residence.

Parties should first seek an amicable solution via hello@romory.ai. Professional jurisdiction will only be designated consistently with applicable rules and tailored terms.

Consumers may refer a dispute free of charge to a consumer mediator under Articles L.612-1 et seq. of the French Consumer Code; the mediator’s details are available on request from hello@romory.ai.

M. Changes to these terms

The version and date appear at the top. Editorial changes may take effect on publication. Material changes affecting an ongoing service will be notified on a durable medium within reasonable time; renewed acceptance will be requested where law or the change requires it.